FAQs (for Android)

2023.01.28

For iPhone, please refer to [here].

About steps

How are steps counted?

This app integrates with Google Fit app in order to display your daily step counts. Therefore, the number of steps when walking with your phone is counted.
　

Steps have not been counted at all

Please follow the steps below to check the settings of your phone.

  1. Please check that Google Fit app is installed. If not, please download it from [here].
  2. Open the Google Fit app.
  3. Tap “Profile”.
  4. Tap the gear ⚙ button in the top right-hand corner of the Profile screen.
  5. Under “Tracking preferences”, set “Track your activities” ON.
  6. On the same screen, tap “Manage connected apps”.
  7. There is no problem if “How are you?” app is displayed in the “Third-party apps with account access” list.
  8. If not, restart “How are you?” app and select an account to connect to Google Fit. The Google account selected at this time must match the account you are logged into Google Fit with.
  • If your family’s steps are not counted, please check the above on your family’s phone.
  • If your family uses an iPhone, please refer to [here].

　

Steps count may not be updated properly (If it was previously counted)

Google Fit app that counts your steps may have stopped. Please open Google Fit app and let it work again.

If your steps frequently stop counting, follow the steps below to check the battery saver mode, background usage limits, and data saver settings.
The title and location of the settings menu may differ depending on the model of the smartphone.

【Turn off Battery Saver Mode】

  1. Open the “Settings” app.
  2. Tap “Battery and Device Care”.
  3. Tap “Battery”.
  4. Turn off “Battery Saver Mode (Stamina Mode)”.
  5. Turn off “Restrict apps and home screen”.

※ If you are using Android 12, please check if the Battery Saver is turned off.

  1. Open the “Settings” app.
  2. Tap “Battery”.
  3. Tap “Battery Saver”.
  4. Turn off “Use Battery Saver”.

【Turn off Background usage limits】

  1. Open the “Settings” app.
  2. Tap “Battery and Device Care”.
  3. Tap “Battery”.
  4. Tap “Background usage limits”.
  5. Turn off “Put unused apps to sleep”.

【Turn off Data Saver】

  1. Open the “Settings” app.
  2. Tap “Connections”.
  3. Tap “Data Usage”.
  4. Turn “Data Saver” OFF.

If you are using an OPPO smartphone, please also check the following settings.

  • Open the “Settings” app.
  • Tap “Apps” → “App management” → “How are you?”
  • Turn off “Remove permissions and free up space”.
  • Tap “Battery usage”.
  • Turn on “Allow background activity”.
  • Turn on “Allow auto launch”.

Next, set the Google Fit app in the same way.

  • Open the “Settings” app.
  • Tap “Apps” → “App management” → “Fit”
  • Turn off “Remove permissions and free up space”.
  • Tap “Battery usage”.
  • Turn on “Allow background activity”.
  • Turn on “Allow auto launch”.

　

Sometimes the step counts of my family members are not updated

Any changes in your family’s step count will be shared automatically. However, if this app has not been used for some time, the automatic update of the step count may stop to prevent the battery from draining.
In these cases, you can send your family a “How are you?” message will trigger the family member to open this app and update their step count. This can also be used as a safety check. (See [here] for sending messages.)

Also, if you can check the setting of [Steps count may not be updated properly] on your family’s smartphone, the update will not stop.
　

Are steps counted 24 hours a day?

Yes, steps are counted over a 24-hour period. The number of steps from 0:00 to 23:59 is displayed as Today’s steps.
　

What should I do if I do not want to share my step count?

Please turn off the sharing step count (as shown in the above figure) in the settings screen. Your step count, including past step counts, will not be visible to others.
　

About messages

How do I send a message?

You can send a message by tapping the button on the screen of the person you want to send a message to.
　

Where can I see the messages I have received?

Received messages are displayed on the Today’s news screen. Messages are only displayed on the day they are received.
　

Contact us

If you have any questions, please feel free to contact us.

If you have a query about a problem of this app, please contact us via the “Contact us” button in this app (this will add information for investigation and help us to solve the problem smoothly).

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